Terms and Conditions

This site is owned and operated by Smiths Cash and Carry Ltd trading as Smiths of Omagh Ltd, Head Office is at 23 Bankmore Road, Omagh, County Tyrone Northern Ireland BT79 0EU

By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions. All other terms and conditions, including those that may be proposed in any order submitted by you, are expressly excluded and shall have no effect.

Receipt by Smiths of Omagh of an order via our website does not constitute legal acceptance of an order. Your order will be deemed to have been accepted by us only once you have received written confirmation of our acceptance. We reserve the right to refuse your order for any reason we see fit.

These terms relate to sales over the Internet only. Separate terms and conditions apply to purchases made directly from our stores.

1. VAT

All of our quoted prices are inclusive of VAT at the prevailing rate, however adjustments will have to be made to comply with any change in rates or other legally imposed changes in respect of VAT.

2. Payment

Full payment will be required at time of order.

3. Delivery dates

All delivery dates quoted at the time of your order are estimates. Whilst we make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed.

4. Disposal of old furniture

We cannot collect or dispose of your old furniture.

5. Access

We will do our best to place the goods in the desired location, provided there is reasonable access. It is your responsibility to ensure that the product can be delivered into your home and into their chosen location. It is essential therefore that you discuss any possible restrictions on access into your home so that we can perform a risk assessment with you. You should think in particular about vehicle access, lifts and tight stairs etc. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk.

6. Colours and finishes

Photographs displayed on our website and display models and samples in our store are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood. Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars. Where stated, some images have been digitally created to illustrate the colour options available for this range. These colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product. Exact colour swatches can be seen in store.

7. Size and description of product

All sizes quoted are approximate. Size and product descriptions are given in good faith from our suppliers’ information. Products are manufactured to perform within the appropriate industry measurement tolerances.

8. Variation in product specification

Due to the shortage of certain new raw materials, changes in legislation or safety requirements some products supplied by the Company may have minor technical alterations and could differ slightly in actual construction from the goods shown in sample or pattern form. The Company state any changes that are made will result in a performance of an equally high or improved standard. The quality coding will remain the same and the quality guarantee will continue to apply.

9. Guarantee

Most goods supplied are guaranteed by the manufacturer for a period of 12 months from date of delivery in respect of faulty workmanship or materials. With some products there are guarantees up to 25 years.

10. General care

The product(s) supplied are to be used for the purpose and in the manner for which they were designed. Most manufacturers include care and maintenance advice with their products, which should be read and followed. No responsibility will be accepted for damage caused by cleaning if the care and maintenance instructions have not been followed

11. Amending or cancelling your order WITHIN 7 days of placing your order

We promise to give you a full refund if you change your mind for any reason within 7 days of placing your order with us. After this date we will have in most cases a binding contract with our suppliers to supply or make your product.

12. Cancelling your order AFTER 7 days of placing your order

Made to Order Products

Made to order products, have been produced specifically for you, therefore no refunds or exchanges can be made after 7 days of placing your order unless there is an error on our part regarding the product specification, or the item is found to be faulty.

13. Cancellations by Smiths of Omagh

We reserve the right not to accept an order if:

• We do not have the stock to fulfill the order
• If we are unable to deliver the product to your area
• If an item was incorrectly priced or described on the web site
• If your payment was not authorised
• If you have not complied with our terms and conditions of sale
• If an order is cancelled by Smiths of Omagh, any payments made to us will be refunded within 30 days of the cancellation.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.